🔐 p2bvip Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how p2bvip ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("players", "you", "your") who register for and use the services available at p2bvip.app.

p2bvip is operated under an international gaming authority licence and is committed to handling personal data with the highest standards of transparency, integrity, and security. This Policy is intended to ensure that players — including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Ipoh, and all other regions of Malaysia — understand precisely what information is collected about them and how that information is used.

By registering for a p2bvip account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the p2bvip Platform.

This Policy should be read in conjunction with the p2bvip Terms & Conditions and the p2bvip Responsible Gaming Policy.

2. Data We Collect

p2bvip collects personal data through several channels: directly from players during registration and account use, automatically through Platform interaction, and in some cases from third-party service providers. The categories of data collected include:

2.1 Registration Data

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Country and city of residence
• Username and password (stored in encrypted form)
• Mobile phone number (where provided)

2.2 Identity Verification Data

To comply with our obligations under our international gaming authority licence and applicable anti-money laundering requirements, p2bvip may collect:

• Government-issued identity document (e.g., MyKad, passport)
• Proof of address documentation
• Selfie or biometric verification image (where required by verification procedures)
• Source of funds documentation (for high-value accounts)

2.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method identifiers (e.g., Touch n Go eWallet account reference, bank account number suffix for FPX transactions, Boost wallet reference)
• Transaction amounts in Malaysian Ringgit (MYR)
• Account balance history

p2bvip does not store full credit or debit card numbers. All payment processing is handled by approved third-party payment processors in compliance with applicable payment security standards.

2.4 Gaming Activity Data

• Game sessions, bet history, win/loss records
• Bonus usage and wagering progress
• Session duration and login timestamps
• Responsible gaming settings and any self-imposed account restrictions

2.5 Technical & Device Data

• IP address at time of registration and login
• Device type, operating system, and browser version
• Geolocation data (to the extent determinable from IP address)
• Cookies and similar tracking technologies (see Section 6)

2.6 Communication Data

• Live chat and email support correspondence
• Any information voluntarily provided during support interactions
• Marketing communication preferences

3. How We Use Your Data

p2bvip uses the personal data it collects for the following purposes:

p2bvip does not use personal data to make fully automated decisions that produce legal or similarly significant effects without human review. Where profiling is conducted for responsible gaming or anti-fraud purposes, human review is incorporated into any significant outcome.

4. Legal Basis for Processing

p2bvip processes personal data under one or more of the following legal bases:

• Performance of a contract: Processing necessary to fulfil the service agreement between p2bvip and the player, including account management, transaction processing, and provision of gaming services.
• Legal obligation: Processing required to comply with applicable law and regulatory requirements, including age verification, anti-money laundering obligations, and reporting requirements under p2bvip's international gaming authority licence.
• Legitimate interests: Processing necessary for p2bvip's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming oversight, provided those interests do not override the player's fundamental privacy rights.
• Consent: Processing for marketing communications and certain types of analytics, where p2bvip has obtained the player's explicit and informed consent. Players may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third Parties

p2bvip does not sell, rent, or trade your personal data to third parties for marketing purposes. Personal data may be shared with the following categories of recipients only to the extent strictly necessary:

5.1 Service Providers

Third-party vendors engaged by p2bvip to provide operational services, including payment processors (for MYR transactions via FPX, Touch n Go eWallet, and Boost), identity verification providers, cloud infrastructure providers, and customer support platform providers. All service providers are bound by data processing agreements that require them to process data only on p2bvip's instructions and to maintain appropriate security standards.

5.2 Game Providers

Game software providers (including live casino studios and slot providers) may receive limited technical data necessary to operate games within the p2bvip environment. Game providers do not receive financial or identity data beyond what is required to validate game sessions.

5.3 Regulatory and Law Enforcement Authorities

p2bvip may be required to disclose personal data to its licensing authority, financial intelligence units, law enforcement bodies, or other governmental authorities pursuant to applicable legal requirements, court orders, or regulatory directives. p2bvip will notify players of any such disclosure to the extent permitted by law.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of p2bvip's business assets, personal data held by p2bvip may be transferred to the acquiring entity, provided the acquiring entity is bound by privacy obligations no less protective than those contained in this Policy. Players will be notified of any such transfer in advance where practicable.

6. Cookies & Tracking Technologies

p2bvip uses cookies and similar technologies on the Platform. Cookies are small text files placed on your device that allow p2bvip to recognise your browser and store certain preferences and session information.

6.1 Types of Cookies Used

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in during a browsing session. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences (such as language settings) to improve your experience on return visits.
• Analytics cookies: Help p2bvip understand how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where players encounter difficulty. Analytics data is aggregated and anonymised where possible.
• Security cookies: Used to detect fraudulent logins, unusual activity patterns, and potential security threats.

By continuing to use the p2bvip Platform, you consent to the use of cookies as described. You may configure your browser settings to block or delete cookies; however, disabling essential cookies may affect your ability to use certain Platform features including the p2bvip login functionality.

7. Data Retention

p2bvip retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required under applicable regulatory obligations:

• Account registration and identity data: Retained for a minimum of five (5) years following account closure, as required under anti-money laundering regulations applicable to licensed gaming operators.
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction.
• Gaming activity logs: Retained for a minimum of three (3) years following the date of the relevant session.
• Support communications: Retained for up to three (3) years following the resolution of the relevant inquiry or complaint.
• Marketing preferences: Retained until consent is withdrawn, following which marketing data is deleted within thirty (30) days.

Upon expiry of applicable retention periods, data is securely deleted or anonymised in accordance with p2bvip's data disposal procedures.

8. Data Security

p2bvip implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmissions between the player's device and the Platform
• Encryption of sensitive data fields at rest within p2bvip's database infrastructure
• Role-based access controls ensuring that only authorised personnel can access player data on a need-to-know basis
• Regular security audits and penetration testing conducted by independent third parties
• Two-factor authentication available for player account login
• Real-time fraud and anomaly detection systems monitoring for suspicious login and transaction activity

Notwithstanding the above, no method of electronic transmission or storage is entirely secure. p2bvip cannot guarantee the absolute security of personal data and accepts no liability for security breaches that are beyond its reasonable control. Players are encouraged to use strong, unique passwords for their p2bvip accounts and to enable any available additional security features.

9. International Data Transfers

In the course of providing its services, p2bvip may transfer personal data to countries outside of Malaysia, including to the jurisdiction in which p2bvip's licensing authority is located and to countries where p2bvip's cloud infrastructure or service providers are based.

Where personal data is transferred internationally, p2bvip ensures that appropriate safeguards are in place, which may include contractual clauses requiring the recipient to maintain data protection standards equivalent to those applicable in the player's home jurisdiction, or reliance on recognised data transfer mechanisms applicable under the laws of the relevant jurisdiction.

10. Your Data Rights

Subject to applicable law, p2bvip players have the following rights in relation to their personal data:

• Right of Access: You have the right to request a copy of the personal data p2bvip holds about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to p2bvip's legal retention obligations.
• Right to Restriction of Processing: You may request that p2bvip restrict its processing of your data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, and you may withdraw consent to marketing communications at any time.
• Right to Data Portability: Where processing is based on consent or contract performance and is carried out by automated means, you may request a structured, machine-readable copy of your personal data.

To exercise any of the above rights, please contact the p2bvip support team via live chat or at [email protected]. p2bvip will respond to valid requests within thirty (30) days. Requests may require identity verification before being processed.

11. Children's Privacy

The p2bvip Platform is strictly intended for adults aged 21 years and above. p2bvip does not knowingly collect personal data from individuals under this age. If p2bvip discovers that personal data has been collected from an individual under the age of 21 without verified parental consent, that data will be immediately deleted and the associated account will be permanently closed.

If you believe that a minor has created a p2bvip account or provided personal data to the Platform, please contact the support team immediately so that appropriate action can be taken.

12. Third-Party Links

The p2bvip Platform does not contain links to external third-party websites. However, if you access p2bvip via a referral or marketing link from a third-party website, please be aware that those third-party sites operate under their own privacy policies for which p2bvip accepts no responsibility. p2bvip is not responsible for the privacy practices or content of any third-party site.

13. Changes to This Privacy Policy

p2bvip reserves the right to update this Privacy Policy at any time to reflect changes in legal requirements, regulatory obligations, or Platform operations. When material changes are made, p2bvip will provide reasonable notice to registered players, which may take the form of an in-Platform notification or an email to the registered address on file.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Players are encouraged to review this Policy periodically to remain informed of how p2bvip protects their personal data. Continued use of the Platform following notification of changes constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or p2bvip's data processing practices, please contact the p2bvip data protection team through the following channels:

• Live Chat: Available 24/7 from any page on the Platform
• Email: [email protected] — displayed as plain text, not a clickable link

p2bvip aims to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within thirty (30) days. Complex requests may take longer, in which case p2bvip will notify you of the expected response timeline.